Shipping policy

Thank you for visiting and shopping at Keepsake Clings. Following are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

All orders are processed within [1-2] business days. Because our products are custom-made using your uploaded photos, production begins once we receive your images. [1]

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily ship via [Canada Post / UPS / FedEx / Chitchats]. [1, 2, 3]

• Standard Shipping (Within Canada) typically takes 3 to 9 business days after your custom order has been handcrafted and packed. Please note that transit times may vary depending on your local postal route and regional carrier volumes.
• Express Shipping (Within Canada): Estimated [1-2] business days – [$20.00]

Delivery delays can occasionally occur due to carrier volumes or weather. [1]

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

Keepsake Clings is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). [1]

5. Damages & Lost Packages

If you received your order damaged, or if it is lost in transit, please contact us immediately on our Contact page. Please save all packaging materials and damaged goods, and include a photo of the damage so we can file a claim with the carrier and fast-track a replacement for you.